Customer Service
At Standard Deviants, we work hard to serve you!
HOW TO ORDER
Online: Ordering online is fast, convenient, and safe. Our site employs the latest encryption technology (Secure Socket Layer) to ensure that your personal information is kept secure. Payment can be made online using any of the major credit cards.
Purchase Orders:
Purchase Orders can be placed by Phone, Email, Fax, Mail or Online. *Note: Use school, school district or institution information for "Billing Address." Please make sure to include all necessary billing and contact information - including your email address.
Order Online: Shop NOW
Order by Phone: Call toll-free: 1-866-386-0253 Monday - Friday (9am - 5pm, PST)
Order by Email: Send completed Order
Forms to customerservice@cerebellum.com
Order by Fax: Send completed Order
Forms to 1-805-426-8136
Order by Mail: Send completed Order
Forms to: Cerebellum Corporation 1661 Tennessee Street, Suite 3D San Francisco, CA 94107
ORDER STATUS
YOUR ACCOUNT
SHIPPING & HANDLING
Our website can process orders for shipments to most addresses in the 50 United States and to most Canadian addresses. Due to the expense of international shipping, all overseas orders are pre-pay. To expedite this process, we ask that international customers please confirm their orders by sending an email to customerservice@cerebellum.com. Please include your name, address, phone number and order confirmation number. This will help us get your packages to you a lot quicker.
Available shipping carriers include FedEx and USPS. Direct links to the official FedEx and USPS online databases allow our shopping cart software to calculate and display the actual rates for each of the applicable shipping methods during the checkout process . Shipping rates for each of the available methods may be previewed prior to submitting your order.
Overnight and 2nd Day orders will be prioritized in the shipping process. All other orders will be shipped within three to five (3-5) business days.
Transit Times: Actual delivery times vary depending on which shipping method you select. The following are estimates from the Fedex website for delivery to addresses within the lower 48 states (HI, AK, and Canada will take longer):
- FedEx Ground: 2-5 business days
- FedEx Saver: 3 business days (48 contiguous states only)
- FedEx 2nd-Day Air: Next business day by end of day
- FedEx Priority Overnight: Next business day by 3PM
- FedEx First Overnight: Next business day before 10AM (48 contiguous states only)
BACKORDERS
Although we endeavor to maintain every item in stock at all times, some products will occasionally be out of stock at the time you place your order. Your order will be shipped as soon as the product becomes available.
CURRENCY
All orders placed on the Standard Deviants website must be paid in U.S. currency.
COUPONS
If you have a coupon or special offer code, be sure to enter the code number in the appropriate box during the checkout process to receive your special offer or discount.
SPECIAL OFFERS
We offer discounts, such as free shipping, on the home page of our website. However, we periodically send out special, unadvertised offers via email. To receive these offers, all you have to do is register by entering your email address in the box on our site's left-hand navigation bar.
SALES TAX
Standard Deviants charges sales tax on all orders shipped to California. Tax rates are based on your Ship-To Zip Code. Sales tax is also charged on shipping and handling in states where this is required by law.
RETURN POLICY
We want to be sure you are completely satisfied with any purchase you make with us. If, for any reason, you choose to return a product to us, we will exchange it or credit your account WITHIN 30 DAYS OF THE ORDER SHIP DATE. Damaged or defective products will be exchanged for a like title within 30 days of the order ship date. Email customerservice@cerebellum.com to receive a Return Materials Authorization (RMA) number and return instructions. No returns will be accepted without an RMA number. Please note that we only accept returns of products purchased directly from www.sdlearn.com. We do not accept returns of items purchased from other sources.
SECURITY GUARANTEE
Our site uses the Secure Sockets Layer ("SSL") protocol to maintain a very high level of security. We guarantee that your credit card information will be safe when you place an order at Standard Deviants. If you are ever a victim of credit card fraud, the Fair Credit Act specifies that your credit card company can hold you liable for no more than fifty dollars ($50.00) in fraudulent charges to your account. (Most most major card issuers now have a $0 liability policy.) At Standard Deviants, you will be reimbursed for any amount up to fifty dollars ($50.00) billed to you by your credit card company for unauthorized charges to your account, if those charges result from an order you have placed on our secure server. To qualify for this protection, you must promptly notify your credit card company of any fraudulent charges and follow the procedure for doing so as outlined in your credit card agreement.
PRIVACY POLICY
We do not sell/distribute/release any of our customer data to outside companies. Please click here to view our Privacy Policy.
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Cerebellum Corporation